My query is about the 14-day grace period for the first offence. Will also be taking a screen shot of this page to give an idea when I paid and when. Why not give all motorists a fair chance of understanding what to do? They are not getting a penny more from meit might even be a scam. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. pathetic service ! Paid Dart charge late and first notice of a fine is 105! Another dart at dart games to challenge dart charge penalty notice. Hi, please can you tell me where the signs were located in July of last year? Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. Dart Charge PCN / Appeal Process Dart Charge PCN / Appeal Process Find out what happens after you have received a Dart Charge Penalty Charge Notice i was travelling from Cardiff to Grays RM20 3AS . I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. Hi Im hoping you can help. Dont trust HMG Agencies? Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract. Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. Here are the main Dartford Crossing payment methods. No doubt I will miss a few and then get stung with PCNs! You probably know this number by heart, but just in case, here are the contact details youll need: Paid them 7.50 in total and asked for a receipt which they emailed. Been using Dart Tag for years, no problems. However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. If it's your first time then appeal and they will probably let you off the fines. However, when I check online that the payment was credited to that crossing, it does not show the crossing I made and therefore shows I am in credit by 2.50! But when the government itself acts like this .!!!. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. The message tells me access via the website. Used crossing on Sat 27th Feb & again Sun 28th Feb. Is it possible that someone else has used the car at the crossing? Do you know where the leglislation says that they can enforce the deadline of midnight the next day? ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. . Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. All to no avail. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. With my best wishes for always evading the Penalty Voodoo. Council parking tickets are called Penalty Charge Notices. I say Whoa! Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. Will. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. The C logo is one of the tricks designed to catch out foreign and non regular users. Make a new reminder to pay the Dart Charge3. Contravention date 21/02/2015 and I make a payment on 23/02/2015. Just realised I missed paying the charge last Monday 27th. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. Im in a similar position. Did you get anywhere with this as i am in the exact same situation. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. If the T&Cs dont make this clear, have a word with your local Trading Standards office. What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? Should I contact them? I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. My son used the Dartford Tunnel a few weeks ago. No chance of that unless one is very, very patient. Put your PCN number and vehicle reg in on the next page etc. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. Thanks. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . How much am i in trouble? Hi Thanks for your post. Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. Lets see if they are human. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. In Canterbury a couple for example were open 5am till midnight. You should contact the hire firm and get the number plate. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Just wait for the notice to arrive. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. ), so its important that you read the terms of any products that youre considering before you apply. An Example: Suppose you received a 60 PCN parking fine. Does this mean I will not receive a penalty notice? They never said if you use dartford crossing, remember to register this vehicle! On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! What the hell are they playing at. RL. She was eventually releasedafter a 175,000 ransom . vorrei essere ricontattato per mail The crossing fee will be added to the Penalty Charge Notice. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . 9. It is owned by a French company so everyone beware or simply drive round the other-side of the M25 where possible. Hi here is what I put in the feature. Hi Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! Plus, make sure you get an official receipt for the payment. You should be fine. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Need more signs as to cost of fee and how to pay. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February Good luck. 3. So Ive done that online and now I wait and see. I did ring up customer services but that guy not very nice and not helpful. Hope it helped. Do you know if they have abandoned that practice? This will result in many tourists being hit by charges through no fault of their own. If the system is investigated, they will see we have only ever crossed once, and made one payment. First time ive ever been down that neck of the woods. When paying on-line you have to confirm the terms and conditions. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. Its a lease car, so Ive never heard a thing since from either them, or the lease company Completely unaware, Call 0300 123 1059, and explain your situation to them and theyll send you some appeal forms, I just hope theyre successful, How this can be a fair, or cost-effective process is beyond me having never had som much as a parking ticket in my life, taking me to court for paying a 2.50 a day late is ludicrous. Hopefully that is the end of that. Maybe you forgot to pay or deliberately didn't pay the toll. The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. We are in a similar situation. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? Apparently this system does not work very well anyway. They the meter. Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. But far more should have been done to address the change in the system. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. Leeds An informal challenge. as I received too in late their notification!!! This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. where they asked me for a payment of the DART CHARGE I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? You should appeal this. Job done no govt money the crossing generates a massive 75m plus per annum. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. Choose this template Start by clicking on "Fill out the template" 2. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. the payment for Dartford Crossing for people from the continent: where is a declaration? Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. Thanks. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Shit system just like everything else dreamt up by money grabbers in government. I can only pay you by Thursday when I am back home, in Belgium. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. I crossed a few weeks backI havent had any penalty notice, can i try and find out if its been lost in the post or ?? Receipt FJ No 29616281 ref 150522132752022153F7N. Is this some kind of crazy joke? I remembered to pay at 2 minutes past midnight Aaagh! can any one help me how to wave this charges. We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. Under my ownership, the . There are no contact details on the charge certificate. If you fail to pay them, they add a little on but nowhere near as much as the Crossing. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. I think this is an absolute disgrace! I didnt noticed that I have to pay for crossing. As a foreigner who occasionally visits the UK i wasnt even aware of the new toll system until i was coincidentally tipped off right before my next visit. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is why cant they give us information when required. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. Were all being hit by rubbish signage. We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. Hi John did you ever get a PCN ? Im really shocked by this system. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. Had to telephone instead! I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. You can manually top up the account or set it to add funds automatically. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. Lastly, Dart Charge penalty charge notice and what to do. Hertz should have used the 14-day grace period to pay the 2.50 charge. Ive just missed my midnight deadline by a few hours and as such, I am now forced into a locked system whereby I simply have to wait for my PCN to come through. How much will I be fined if I forget to pay the dart charge: The penalty charges are as follows: Non-payment after one day: 70.00. NOT a happy bunny! The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. However, the new system has issued more Dart penalty charges than before. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. Here is the body of a letter I have just sent, I appeal on the grounds of me having already paid the toll on 06/03/2015 when I returned home which was 10 hours after I had driven through the tunnel, see receipt attached ( FJ number 15942354 ref 150306202820006579EOE.) https://www.gov.uk/make-a-freedom-of-information-request Its my first time. Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! This includes vehicles exempt from paying road tax because they are used for disabled persons. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. Yes use Payzone shops. The best way to pay for a Dartford Crossing is to use the official website. A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. Hugh. First and only time we made a return trip we forgot to pay. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. As a result, a Confirm Payment system is in place. (Last journey 2011) She did not understand the toll charge system. There is some kind of fraud going on this Dartford crossing. Why is there no information at service areas near the Dartford Crossing? I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. We used the tunnel for the first time since the new system came in. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. The charge applies if you use the Dartford Crossing (see the map below for its location) between 6am and 10pm on any day of the week.
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